Public Liability Claims Management
AbstractIn this report commissioned by the Australian Government, the Commission found that claims management practices for public liability insurance should not prevent benefits from recent government policy changes being passed onto consumers. The Commission found that the market environment in which public liability claims are managed remains competitive and should provide sufficient incentives for insurers to make their claims management practices efficient and cost effective. While the broad steps in managing claims are common across the industry, claims management practices between insurers vary significantly because of the diverse nature of risks covered and differences in institutional arrangements and regulatory regimes. As a result, there is no single best practice for claims management.
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Bibliographic InfoPaper provided by EconWPA in its series Public Economics with number 0304005.
Date of creation: 30 Apr 2003
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Insurance; Insurance claims; International Benchmarking; Legal processes; Liability; Public Liability;
Find related papers by JEL classification:
- D6 - Microeconomics - - Welfare Economics
- D7 - Microeconomics - - Analysis of Collective Decision-Making
- H - Public Economics
This paper has been announced in the following NEP Reports:
- NEP-ALL-2003-05-08 (All new papers)
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