Advanced Search
MyIDEAS: Login

The Role of Contextual Clues in the Creation of Information Overload

Contents:

Author Info

  • Chris Kimble

    (University of York UK)

  • Paul Hildreth

    (University of York UK)

  • David J Grimshaw

    (Cranfield University)

Abstract

There has been an explosion of new forms of communications media for interpersonal communication. There is anecdotal evidence of people suffering from 'information overload' as a result of these developments. This paper presents the results from, and analysis of, a case study of a perceived problem of information overload from e-mail in a large international organization: Watson Wyatt Partners. The research took two approaches to exploring the problem. The first was a survey of 1500 members of staff in the UK and Europe. This was aimed at collecting factual information. The second approach was to conduct follow up interviews with 19 people at two sites in the UK to explore some of the issues raised by the survey in greater depth. In the paper, we argue that for CMCs (Computer Mediated Communications) to be effective there is a need to establish a 'context' in which the message can be interpreted. In doing so, we will demonstrate that ignoring the degree of 'context' a media provides can adversely affect the users perceptions of that media.

Download Info

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
File URL: http://128.118.178.162/eps/game/papers/0504/0504003.pdf
Download Restriction: no

Bibliographic Info

Paper provided by EconWPA in its series Game Theory and Information with number 0504003.

as in new window
Length: 7 pages
Date of creation: 08 Apr 2005
Date of revision:
Handle: RePEc:wpa:wuwpga:0504003

Note: Type of Document - pdf; pages: 7. The Role of Contextual Clues in the Creation of Information Overload. Matching Technology with Organisational Needs, Proceedings of 3rd UKAIS Conference, April 1998, Lincoln University, McGraw Hill, pp 405 - 412.
Contact details of provider:
Web page: http://128.118.178.162

Related research

Keywords: Electronic mail; e-mail; CMC; communication technology; contextual clues; information overload;

Find related papers by JEL classification:

This paper has been announced in the following NEP Reports:

References

No references listed on IDEAS
You can help add them by filling out this form.

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as in new window

Cited by:
  1. Chris Kimble & William Selby, 2005. "An interdisciplinary study of information systems: Christopher Alexander and IS failure," Development and Comp Systems 0505006, EconWPA.

Lists

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

Statistics

Access and download statistics

Corrections

When requesting a correction, please mention this item's handle: RePEc:wpa:wuwpga:0504003. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (EconWPA).

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.