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Genre Systems: Structuring Interaction through Communicative Norms

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  • Wanda Orlikowski
  • JoAnne Yates

Abstract

In this paper, we demonstrate that teams may use genre systems -- sequences of interrelated communicative actions -- strategically or habitually to structure their collaboration. Using data from three teams' use of a collaborative electronic technology, Team Room, over an eight month period, we illustrate that genre systems are a means of structuring six aspects of communicative interaction: purpose (why), content (what), form (how), participants (who/m), time (when), and place (where). We suggest that CSCW researchers, designers, implementors, and users may benefit from an explicit recognition of the role genre systems can play in collaboration.

Suggested Citation

  • Wanda Orlikowski & JoAnne Yates, 1998. "Genre Systems: Structuring Interaction through Communicative Norms," Working Paper Series 205, MIT Center for Coordination Science.
    • Handle: RePEc:wop:mitccs:205
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