IDEAS home Printed from https://ideas.repec.org/p/sek/iacpro/4106788.html
   My bibliography  Save this paper

Evaluation of the level of a courier services by individual customers

Author

Listed:
  • Katarzyna Grondys

    (Czestochowa University of Technology)

  • Katarzyna Sukiennik

    (Czestochowa University of Technology)

  • Anna Wi?niewska-Sa?ek

    (Czestochowa University of Technology)

  • Konrad Sikora

    (Czestochowa University of Technology)

Abstract

The market of logistics services in Poland has developed very rapidly in recent years. Making cooperation between enterprises and logistic companies creates new opportunities for development and improvement of individual customer service. In the area of outsourcing the most popular in the retail sector is a courier service. High competition and increased customer demands are forcing courier companies to seek still new value added to the standard services. In order to assess the level of service quality of the final consumer conducted a survey among customers of online shops who using courier services. The purpose of the research was to identify the key criteria for quality of service and meet customers' preferences in the area of activities of courier companies in the domestic market. As a result of the analyzes indicated factors of on-time delivery, price and the ability to track shipments as determining the choice of courier company.

Suggested Citation

  • Katarzyna Grondys & Katarzyna Sukiennik & Anna Wi?niewska-Sa?ek & Konrad Sikora, 2016. "Evaluation of the level of a courier services by individual customers," Proceedings of International Academic Conferences 4106788, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:4106788
    as

    Download full text from publisher

    File URL: https://iises.net/proceedings/25th-international-academic-conference-oecd-paris/table-of-content/detail?cid=41&iid=028&rid=6788
    File Function: First version, 2016
    Download Restriction: no
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andr'e Barreira da Silva Rocha & Matheus Oliveira Meirim & Lara Corr^ea Nogueira, 2021. "Trends in the E-commerce and in the Traditional Retail Sectors During the Covid-19 Pandemic: an Evolutionary Game Approach," Papers 2105.06833, arXiv.org.

    More about this item

    Keywords

    courier services; customer service; outsourcing; sector KEP;
    All these keywords.

    JEL classification:

    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:sek:iacpro:4106788. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Klara Cermakova (email available below). General contact details of provider: https://iises.net/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.