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The use of IT systems in the distribution of courier services and customer service

Author

Listed:
  • Tomasz Szczepanik

    (Czestochowa University of Techology)

  • Katarzyna Sukiennik

    (Czestochowa University of Technology)

  • Katarzyna Grondys

    (Czestochowa University of Technology)

  • Marta Kad?ubek

    (Czestochowa University of Technology)

Abstract

The article describes the essence of information systems management to the needs of courier companies. The possibilities to use information systems to ensure the efficient flow of goods and information in the management of courier companies. Presented functionality DRP and CRM systems and the possibility of combining them with other systems available in the courier companies. The influence of the use of information systems in the distribution of courier services, and customer service. It shows the practical application of class systems DRP and CRM used in the processes of service delivery courier. Also examined the use of information systems and assess their suitability for delivery courier.

Suggested Citation

  • Tomasz Szczepanik & Katarzyna Sukiennik & Katarzyna Grondys & Marta Kad?ubek, 2016. "The use of IT systems in the distribution of courier services and customer service," Proceedings of International Academic Conferences 4106783, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:4106783
    as

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    File URL: https://iises.net/proceedings/25th-international-academic-conference-oecd-paris/table-of-content/detail?cid=41&iid=055&rid=6783
    File Function: First version, 2016
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    References listed on IDEAS

    as
    1. Jörg Thomas Dickersbach & Michael F. Passon, 2015. "Distribution Requirements Planning," Management for Professionals, in: Service Parts Planning with SAP SCM™, edition 2, chapter 8, pages 171-248, Springer.
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      More about this item

      Keywords

      distribution; customer service; courier service; DRP; CRM;
      All these keywords.

      JEL classification:

      • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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