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The effect of trust and risk perception on citizen's intention to adopt and use e-government services in Jordan

Author

Listed:
  • Adel Al Khattab

    (Al-Hussein Bin Talal University)

  • Hasan Al-Shalabi

    (Al-Hussein Bin Talal University)

  • Khamis Al-Khattab

    (Al-Hussein Bin Talal University)

  • Mahmaod Al-Rawad

    (Al Hussain Bin Talal University)

Abstract

Purpose: This study was undertaken with the primary aim of identifying, examining and providing an understanding of the factors that could affect citizens? intention to adopt and use e-government services in Jordan.Design: The preliminary research model used here has been developed from the Technology Acceptance Model by incorporating additional constructs from other models, namely, web trust and perceived risk. A self-administered questionnaire was completed by the selected sample. The response rate of 59.2%. The data were analyzed using parametric statistics including ANOVA, MANOVA, means analysis, and the t-test.Findings: The finding of this study revealed that there are four main factors that affect citizen's intention to engage in electronic government services; these are perceived ease of use, perceived usefulness, perceived risk, and trust in electronic channels. The findings have also revealed that the modified research model can explain 58.1 per cent of the variance in citizens' intention to adopt and use electronic government services. Limitations/Implications: A practical implication of the findings and conclusions of this study is that governments are urged to take into account the importance of perceived usefulness, perceived ease of use, trust and perceived risk in influencing the intention of citizens to use e-government services. This study also serves as a tool for understanding user acceptance of Internet applications such as e-government technology. Originality: This study is one of the first to provide important information on factors affecting citizens intention to adopt and use electronic government services in Jordan.

Suggested Citation

  • Adel Al Khattab & Hasan Al-Shalabi & Khamis Al-Khattab & Mahmaod Al-Rawad, 2015. "The effect of trust and risk perception on citizen's intention to adopt and use e-government services in Jordan," Proceedings of International Academic Conferences 1003157, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:1003157
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    Citations

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    Cited by:

    1. Shakir Hussain Parrey & Suhail Ahmad Bhat, 2019. "Individual risk propensity and agri-entrepreneurial financing effectiveness: strategy for sustainable agri-financing," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 46(1), pages 75-90, March.
    2. Faten Hamad, 2018. "An Overview of Hadoop Scheduler Algorithms," Modern Applied Science, Canadian Center of Science and Education, vol. 12(8), pages 1-69, August.
    3. Chiang Ku Fan & Chen-Ying Lee, 2023. "An Empirical Study of Internet Insurance in Taiwan Adopting the Theoretical Framework of UTAUT2," Journal of Applied Finance & Banking, SCIENPRESS Ltd, vol. 13(5), pages 1-1.
    4. Mehree Iqbal & Afrin Rifat & Nabila Nisha, 2021. "Evaluating Attractiveness and Perceived Risks: The Case of Green Banking Services in Bangladesh," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(1), pages 1-23, January.
    5. Faten Hamad, 2018. "Using Artificial Bee Colony Algorithm for Test Data Generation and Path Testing Coverage," Modern Applied Science, Canadian Center of Science and Education, vol. 12(7), pages 1-99, July.
    6. Faten hamad, 2018. "An Overview of Service Composition in Service Oriented Architecture," Modern Applied Science, Canadian Center of Science and Education, vol. 12(8), pages 172-172, August.

    More about this item

    Keywords

    Jordan; electronic government; technology adoption and acceptance; Perceived Risk; trust.;
    All these keywords.

    JEL classification:

    • D80 - Microeconomics - - Information, Knowledge, and Uncertainty - - - General
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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