Knowledge Management Within Itil
AbstractHow people work requires knowledge and knowledge management is the fundamental glue that binds an IT organization and transitions it from good to great. ITIL, in its third version, has adopted a new process, related to knowledge management, and became even more business oriented service management standard.
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Bibliographic InfoPaper provided by Faculty of Economic Cybernetics, Statistics and Informatics, Academy of Economic Studies and National Defence University "Carol I", Department for Management of the Defence Resources and Education in its series Proceedings of the 5th International Conference on Knowledge Management: Projects, Systems and Technologies,Bucharest, November 12-13 2010 with number 41.
Length: 4 pages
Date of creation: Aug 2010
Date of revision:
knowledge; management; information; technology; infrastructure; library;
Find related papers by JEL classification:
- D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search, Learning, and Information
This paper has been announced in the following NEP Reports:
- NEP-ALL-2011-01-16 (All new papers)
- NEP-CSE-2011-01-16 (Economics of Strategic Management)
- NEP-KNM-2011-01-16 (Knowledge Management & Knowledge Economy)
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