The quality in the domain of services
AbstractThe quality means different things for different persons depending on their experience and their position in an organization, thus, even though the preoccupations for quality appeared from the very beginning of humankind, only in the 20th century a spectacular evolution of the actions and the concepts regarding quality was brought forth. The modern concept of quality is based on four fundamental rules : the defining of quality, the prevention, zero defects and the measurement.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 7811.
Date of creation: Dec 2007
Date of revision:
concept of quality in services; the quality of services differentiates;
Find related papers by JEL classification:
- L8 - Industrial Organization - - Industry Studies: Services
This paper has been announced in the following NEP Reports:
- NEP-ALL-2008-03-25 (All new papers)
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