Advanced Search
MyIDEAS: Login to save this paper or follow this series

Managing information flows in supplier-customer relationships: issues, methods and emerging problems


Author Info

  • Volpato, Giuseppe
  • Stocchetti, Andrea


The study aims to highlight problems that might take place in supplier-customer relationships whose transactions and production process get highly integrated through advanced Information and Communication Technology (ICT) systems. Although much has been written on how ICT can improve productivity and competitiveness through a closer connection among partners, some problems have to be sorted out. The main questions at the ground of this study are: - First, it's arguable that the close integration of the production processes made possible by ICT has no relevant negative effect, at which condition such integration produces its best results without disadvantages? Moreover, which kind of disadvantages might take place? - Second, strictly related to the first question: are such advantages somehow affected and/or related to the specific kind of relations established among the counterparts or, on the opposite, both firms always benefit from ICT-based integration? - Finally, how the ICT-based integration affects relations among suppliers and customers? In this article both a theoretical approach and an empirical one have been applied. - Theoretical research is carried out as follow: a) analysis of existing literature on the issue, b) designing a model which aims to connecting the possible kind of supplier-customer relations with the information flows taking place among them. - Empirical analysis is carried out as follow: a) a field study where paradigmatic cases are analysed through in-depth interviews; b) a questionnaire-based survey on a selected sample of firms to attempt to shed light on actual degree of diffusion of ICT-based customer-supplier relationship.

Download Info

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
File URL:
File Function: original version
Download Restriction: no

Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 30476.

as in new window
Date of creation: 2002
Date of revision:
Handle: RePEc:pra:mprapa:30476

Contact details of provider:
Postal: Schackstr. 4, D-80539 Munich, Germany
Phone: +49-(0)89-2180-2219
Fax: +49-(0)89-2180-3900
Web page:
More information through EDIRC

Related research

Keywords: Supply chain management; ICT; Strategic integration;

Find related papers by JEL classification:


No references listed on IDEAS
You can help add them by filling out this form.


Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as in new window

Cited by:
  1. J├╝rgens, Ulrich, 2003. "Characteristics of the European automotive system: Is there a distinctive European approach?," Discussion Papers, Research Unit: Knowledge, Production Systems and Work SP III 2003-301, Social Science Research Center Berlin (WZB).
  2. Alessandro Innocenti & Sandrine Labory, 2004. "Outsourcing and Information Management," European Journal of Comparative Economics, Cattaneo University (LIUC), vol. 1(1), pages 107-125, June.
  3. Yannick LUNG (E3i, IFREDE-GRES & GERPISA), 2004. "The Challenges of the European Automotive Industry at the Beginning of the 21st Century. Summary of the main findings of the CoCKEAS project," Cahiers du GRES, Groupement de Recherches Economiques et Sociales 2004-08, Groupement de Recherches Economiques et Sociales.


This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.


Access and download statistics


When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:30476. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Ekkehart Schlicht).

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.