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Homeworking during the COVID-19 pandemic: Lessons for research and practice for sustainable (home)working in government

Author

Listed:
  • Kruyen, Peter Mathieu
  • Borst, Rick
  • van der Heijden, Beatrice
  • Missler, Marjolein
  • André, Stéfanie
  • Scheerder, Pim

Abstract

During the COVID-19 pandemic, public servants in many countries were mandated to work from home. The unprecedented nature of the situation entailed considerable challenges for providing adequate HR support. In this study, we explored how Dutch public servants experienced mandatory homeworking by conducting a template analysis. Based on in-depth analyses of 985 written accounts, we inductively expanded an a priori template derived from the Job-Demands-Resource (JD-R) framework, to understand and analyze how public servants experienced their new situation. We found that components of mandatory homeworking trigger different experienced resources and demands with divergent consequences for different employees. Our study raises awareness about the effects of contextual factors, specifically personal background characteristics and working conditions, that are important to understand their divergent experiences with mandatory homeworking. Our findings are translated into propositions that extend the JD-R model. We end with lessons to create sustainable (home)working conditions in government.

Suggested Citation

  • Kruyen, Peter Mathieu & Borst, Rick & van der Heijden, Beatrice & Missler, Marjolein & André, Stéfanie & Scheerder, Pim, 2021. "Homeworking during the COVID-19 pandemic: Lessons for research and practice for sustainable (home)working in government," SocArXiv dshfp, Center for Open Science.
    • Handle: RePEc:osf:socarx:dshfp
    DOI: 10.31219/osf.io/dshfp
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