Aktivitas Customer Service Pada Nasabah Di Bank Nagari Cabang Utama Padang

The development of the business world today, including the banking sector in the city of Padang in recent years experienced a very rapid progress, this development relates to the sector of national economy, the various facilities provided by the government to create a way or a good atmosphere for the development of business in banking in Indonesia. This is attested by the number of new banks to open branch offices in West Sumatra, especially in Padang. Banking is everything that concerns about banks, institutional, business activities, as well as the manner and process of conducting its business, where its main function is as a collector of funds from the public and to channel back to the community through credits, which aims to support the implementation of development and its results, as well as economic growth in the lives of many people. The number of banks in Indonesia at this time, to make the competition tighter and competing to gain the top rank in society, particularly in the city of Padang. Therefore, a good strategy is needed by each bank in order to increase profits and has good quality. One way the right bank is the role oj Customer Service (CS) in improving customer service to customers in the bank or other institution, because the quality of customer service is the key to success and the basis for building.