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Upaya Gereral Store Section Dalam Menciptakan Kepuasan Pelanggan

Author

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  • NURJANAH, ITA
  • putri, Yuliani
  • Pariwisata, Repositori Online ROP

Abstract

General Store is one of the important sections in Hotels that are included in Accounting Deparment. The General Store is a storage place for all operational items of the hotel. Each hotel makes its own efforts to keep the inventory of the hotel which will become the guest necessities. This research aims to know what efforts are made to maintain the quality of hotel operational goods through the role of General Store Special at The Phoenix Hotel Yogyakarta. Is in accordance with the standard or does not give special treatment to the operational goods (ignored). The research method used is qualitative descriptive method by collecting data through interview. Interviews were conducted with general store staff, cost control staff, Trainee Food & Beverage at The Phoenix Hotel Yogyakarta. The results of the research show that The Hotel Phoenix Yogyakarta made positive efforts that can reduce damage to goods stored in the general store and always ensure the goods that come to the guests in good condition. So that guests will feel satisfied. Guest satisfaction impacts on the hotel's reputation

Suggested Citation

  • NURJANAH, ITA & putri, Yuliani & Pariwisata, Repositori Online ROP, 2018. "Upaya Gereral Store Section Dalam Menciptakan Kepuasan Pelanggan," INA-Rxiv e2khd, Center for Open Science.
    • Handle: RePEc:osf:inarxi:e2khd
    DOI: 10.31219/osf.io/e2khd
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