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Piecing Together the Puzzle: Mobility as a Service from the User and Service Design Perspectives

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  • Jana Sochor

    (RISE Research Institutes of Sweden)

Abstract

Many regions are seeking to improve mobility choices for citizens, both in congested city settings and poorly connected peripheral communities. Mobility as a Service (MaaS) is increasingly presented as a possible solution, yet beyond pilot level there are no examples to date of what a successful implementation of MaaS might look like. This paper reviews pilot studies and ongoing research into the user perspective on MaaS and the lessons learned thus far.

Suggested Citation

  • Jana Sochor, 2021. "Piecing Together the Puzzle: Mobility as a Service from the User and Service Design Perspectives," International Transport Forum Discussion Papers 2021/08, OECD Publishing.
    • Handle: RePEc:oec:itfaab:2021/08-en
    DOI: 10.1787/1c7b4c5b-en
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    Cited by:

    1. Laura Mariana Reyes Madrigal & Isabelle Nicolaï & Jakob Puchinger, 2023. "Pedestrian mobility in Mobility as a Service (MaaS): sustainable value potential and policy implications in the Paris region case," Post-Print hal-04085604, HAL.
    2. Smith, Göran & Sørensen, Claus Hedegaard, 2023. "Public-private MaaS: Unchallenged assumptions and issues of conflict in Sweden," Research in Transportation Economics, Elsevier, vol. 99(C).
    3. Åsa Hult & Liisa Perjo & Göran Smith, 2021. "Shared Mobility in Rural Contexts: Organizational Insights from Five Mobility-as-a-Service Pilots in Sweden," Sustainability, MDPI, vol. 13(18), pages 1-17, September.

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