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Hello, World: Artificial intelligence and its use in the public sector

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Listed:
  • Jamie Berryhill
  • Kévin Kok Heang
  • Rob Clogher
  • Keegan McBride

Abstract

Artificial Intelligence (AI) is an area of research and technology application that can have a significant impact on public policies and services in many ways. In just a few years, it is expected that the potential will exist to free up nearly one-third of public servants’ time, allowing them to shift from mundane tasks to high-value work. Governments can also use AI to design better policies and make better decisions, improve communication and engagement with citizens and residents, and improve the speed and quality of public services. While the potential benefits of AI are significant, attaining them is not an easy task. Government use of AI trails that of the private sector; the field is complex and has a steep learning curve; and the purpose of, and context within, government are unique and present a number of challenges.

Suggested Citation

  • Jamie Berryhill & Kévin Kok Heang & Rob Clogher & Keegan McBride, 2019. "Hello, World: Artificial intelligence and its use in the public sector," OECD Working Papers on Public Governance 36, OECD Publishing.
    • Handle: RePEc:oec:govaaa:36-en
    DOI: 10.1787/726fd39d-en
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    Cited by:

    1. Tarmo Kalvet & Maarja Olesk & Marek Tiits & Janika Raun, 2020. "Innovative Tools for Tourism and Cultural Tourism Impact Assessment," Sustainability, MDPI, vol. 12(18), pages 1-30, September.
    2. Kiwon Lee & Suchul Lee, 2021. "Knowledge Structure of the Application of High-Performance Computing: A Co-Word Analysis," Sustainability, MDPI, vol. 13(20), pages 1-20, October.
    3. Wilson, Christopher & van der Velden, Maja, 2022. "Sustainable AI: An integrated model to guide public sector decision-making," Technology in Society, Elsevier, vol. 68(C).
    4. Rocco, Salvatore, 2022. "Implementing and managing Algorithmic Decision-Making in the public sector," SocArXiv ex93w, Center for Open Science.
    5. Fatima, Samar & Desouza, Kevin C. & Dawson, Gregory S., 2020. "National strategic artificial intelligence plans: A multi-dimensional analysis," Economic Analysis and Policy, Elsevier, vol. 67(C), pages 178-194.
    6. Kristóf Gyódi & Łukasz Nawaro & Michał Paliński & Maciej Wilamowski, 2023. "Informing policy with text mining: technological change and social challenges," Quality & Quantity: International Journal of Methodology, Springer, vol. 57(1), pages 933-954, February.

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