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Safe and seamless travel and improved traveller experience: OECD Report to G20 Tourism Working Group

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  • OECD

Abstract

The report on seamless travel and improved traveller experience considers the concept and scope of seamless travel, the international policy context for its further development, and issues and good practice in four key areas: i) Visa requirements and acquisition; ii) Digital traveller identity and biometrics; iii) Multi-modal transport and connectivity; and iv) Visitor handling, information and management. Based on the findings and analysis, it presents a set of key conclusions and guidelines for action, for the attention of G20, OECD and other countries, and relevant international organisations. The report’s Guidelines for Action on Safe and Seamless Travel were adopted in the Diriyah Communiqué of the 2020 G20 Tourism Ministers’ Meeting.

Suggested Citation

  • Oecd, 2020. "Safe and seamless travel and improved traveller experience: OECD Report to G20 Tourism Working Group," OECD Tourism Papers 2020/02, OECD Publishing.
    • Handle: RePEc:oec:cfeaab:2020/02-en
    DOI: 10.1787/d717feea-en
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    Keywords

    biometrics; connectivity; digital traveller identity; last mile; multi-modal; seamless travel; smart tourism; tourism; transport; travel mobility; visa facilitation; visitor handling;
    All these keywords.

    JEL classification:

    • Z38 - Other Special Topics - - Tourism Economics - - - Policy

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