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Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices

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Listed:
  • Marsha Gold
  • Judith Wooldridge

Abstract

Growing interest in using consumer satisfaction information to enhance quality of care and promote informed consumer choice has accompanied recent expansions in managed care.

Suggested Citation

  • Marsha Gold & Judith Wooldridge, "undated". "Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices," Mathematica Policy Research Reports 7bb6fcad6e894ec49c2f9bdd3, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:7bb6fcad6e894ec49c2f9bdd3b67fe38
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    File URL: http://www.cms.gov/Research-Statistics-Data-and-Systems/Research/HealthCareFinancingReview/List-of-Past-Articles-Items/CMS1191380.html
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    Citations

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    Cited by:

    1. Pflueger, Dane, 2016. "Knowing patients: The customer survey and the changing margins of accounting in healthcare," Accounting, Organizations and Society, Elsevier, vol. 53(C), pages 17-33.
    2. Suthathip Yaisawarng & James F. Burgess, 2006. "Performance‐based budgeting in the public sector: an illustration from the VA health care system," Health Economics, John Wiley & Sons, Ltd., vol. 15(3), pages 295-310, March.
    3. Meesook Kim & Kyung-Ho Cho, 2003. "Quality of Life Among Government Employees," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 62(1), pages 387-409, April.

    More about this item

    Keywords

    Managed Care Quality; Health;

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