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Conversational Coherence in Instant Messaging and Getting Work Done

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  • Woerner, Stephanie L.
  • Yates, JoAnne
  • Orlikowski, Wanda J.
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    Abstract

    This paper explores the critical role conversational coherence plays in facilitating the ongoing, distributed work of one virtual team as they engage in instant messaging (IM) conversations to communicate, coordinate, and collaborate. In studying the IM conversations of team members over the course of a month, a number of challenges to coherence emerged as they communicated with each other and worked together. These challenges include two previously identified challenges€Ԭack of simultaneous feedback, and disrupted turn adjacency€ԡnd two additional challenges: multi-tasking, and authority. We describe the team€ٳ responses to these challenges and conclude by discussing implications for research.

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    File URL: http://hdl.handle.net/1721.1/37284
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    Bibliographic Info

    Paper provided by Massachusetts Institute of Technology (MIT), Sloan School of Management in its series Working papers with number 37284.

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    Date of creation: 20 Apr 2007
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    Handle: RePEc:mit:sloanp:37284

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    Postal: MASSACHUSETTS INSTITUTE OF TECHNOLOGY (MIT), SLOAN SCHOOL OF MANAGEMENT, 50 MEMORIAL DRIVE CAMBRIDGE MASSACHUSETTS 02142 USA

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    Keywords: Instant Messaging;

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