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Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds

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  • Beath, Cynthia
  • Ross, Jeanne W.

Abstract

EFunds Corporation is the third largest business process outsourcing (BPO) provider in India. Specializing in the financial services, retail and telecommunications industries, EFunds offers financial services, customer services and transaction intensive applications. In early 2005 EFunds was assessing how it could garner a larger share of the growing offshore BPO market. EFunds management was focusing on honing three distinctive competencies: robust IT support, business process expertise, and its unique customer qualification methodology. But to really grow its business EFunds also needed to help customers recognize how BPO could make them stronger.

Suggested Citation

  • Beath, Cynthia & Ross, Jeanne W., 2005. "Delivering on the Vendor's Value Proposition: Business Process Outsourcing at EFunds," Working papers 27858, Massachusetts Institute of Technology (MIT), Sloan School of Management.
    • Handle: RePEc:mit:sloanp:27858
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    File URL: http://hdl.handle.net/1721.1/27858
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    Keywords

    Retail; business model; IT and information management; IT enabled strategy; outsourcing;
    All these keywords.

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