Advanced Search
MyIDEAS: Login to save this paper or follow this series

Contrôler sans mesurer ou l'irrésistible adaptation du management par l'action

Contents:

Author Info

  • Aurélien Ragaigne

    (Laboratoire Orléanais de Gestion)

Registered author(s):

    Abstract

    L’étude de la satisfaction des usagers dans les collectivités territoriales montre que son évaluation résulte pour partie d’outils de contrôle ne donnant pas lieu à la production d’indicateur. Ces mécanismes restent peu étudiés dans le domaine du contrôle de gestion. A l’aide d’une série d’entretiens auprès de responsables publics n’ayant pas mis en place d’instrument de mesure, l’auteur étudie les caractéristiques et les mécanismes de développement de ce contrôle. Cette recherche identifie quatre catégories de pratiques utilisées par les responsables publics à savoir, les remontées des agents, les boites de suggestion, les recueils de réclamations et les retours directs des usagers. Ces pratiques de contrôle ont à la fois des vertus habilitantes et contraignantes pour les responsables publics en facilitant l’adaptation à la complexité des situations et l’interaction avec les acteurs impliqués par le contrôle.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://www.univ-orleans.fr/log/Doc-Rech/Textes-PDF/2010-5.pdf
    Download Restriction: no

    Bibliographic Info

    Paper provided by Laboratoire Orléanais de Gestion - université d'Orléans in its series Working Papers with number 2010-5.

    as in new window
    Length:
    Date of creation: 2010
    Date of revision:
    Handle: RePEc:log:wpaper:2010-5

    Contact details of provider:
    Postal: B.P. 6739 - 45067 Orléans Cedex
    Phone: (+33)02 38 41 70 31
    Fax: (+33)02 38 41 73 60
    Web page: http://www.univ-orleans.fr/log/
    More information through EDIRC

    Related research

    Keywords: Contrôle de gestion; évaluation; gouvernance; discipline; apprentissage;

    This paper has been announced in the following NEP Reports:

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:log:wpaper:2010-5. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Philippe Paquet).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.