An empirical study on the ceremonial adoption of ISO 9000 in Basque organizations
AbstractThis paper tries to shed light on the ceremonial adoption of ISO 9000, one of the most prominent tools used within the Quality Management paradigm and one which has been linked to innovations of an organizational type in academic literature. For that purpose, extensive fieldwork based on both in-depth interviews of general managers, middle managers and employees, as well as on participant observation, was carried out in eight Basque organizations that have adopted the standard for a long period of time. The results show that companies tend to adopt ISO 9000 ceremonially influenced more by a number of internal organizational contingencies, than by pressures from the institutional environment.
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Bibliographic InfoPaper provided by Basque Institute of Competitiveness in its series Working Papers with number 2011R02.
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: ISO 9000; Institutional Theory; Adoption of Management Standards; Ceremonial Adoption; Organizational Hypocrisy;
Find related papers by JEL classification:
- D21 - Microeconomics - - Production and Organizations - - - Firm Behavior: Theory
- L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
- L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
- M10 - Business Administration and Business Economics; Marketing; Accounting - - Business Administration - - - General
- O30 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - General
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