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Cross cultural usability testing

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Author Info

  • Clemmensen, Torkil

    (Department of Informatics, Copenhagen Business School)

  • Goyal , Shivam

    ()
    (Department of Design)

Abstract

In this paper, we present the results of a pilot study in Denmark of cross cultural effects on Think Aloud usability testing. We provide an overview of previous research on cross cultural usability evaluation with a special focus on the relationship between the evaluator and the test user. This relation was studied in an experiment with usability testing of a localized clipart application in which eight participants from Denmark and India formed pairs of evaluator-test user. The test users were asked to think aloud and the evaluators’ role were to facilitate the test users thinking aloud and hereby identify usability problems with the clipart application. Data on the evaluators’ and test users’ behaviour were recorded and analyzed by coding and summarizing statistics on these behavioural events. The results show that Think Aloud Usability Test of a localized application is most effectively performed, in terms of number of think aloud events and number of usability problems found, when both the evaluators and the test users are local. These results are however limited to the Danish context and need to be investigated in other cultural settings.

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File URL: http://openarchive.cbs.dk/cbsweb/handle/10398/6474
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Bibliographic Info

Paper provided by Copenhagen Business School, Department of Informatics in its series Working Papers with number 2005-6.

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Length: 19 pages
Date of creation: 19 Sep 2006
Date of revision:
Handle: RePEc:hhs:cbsinf:2005_006

Contact details of provider:
Postal: Department of Informatics, Copenhagen Business School, Howitzvej 60, DK-2000 Frederiksberg, Denmark
Phone: +45 3815 3815
Email:
Web page: http://www.cbs.dk/departments/inf/
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Keywords: Cross Cultural Usability Testing; International Usability Testing;

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