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Hotell och Human Resource Management: Har de en gemensam framtid?

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Author Info

  • Sandoff, Mette

    ()
    (Department of Business Administration, School of Business, Economics and Law, Göteborg University)

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    Abstract

    Skriften fokuserar hotellbranschens specifika förutsättningar och bidrar till att förstå branschens utveckling, särskilt när det gäller personalområdet. Fältmaterial från 2001 respektive 2009 visar på både likheter och skillnader. De diskussioner som förs relateras till teori inom service management – som fokuserar serviceverksamheters särskilda betingelser – samt HRM – som tydligt adresserar hantering av personalfrågor. Andra teoretiska begrepp som lyfts in i diskussionerna är standardisering, utbildning, människosyn och humanism. I takt med att branschen och de verksamma förändras skapas nya förutsättningar och behov. Utbildning argumenteras få en allt viktigare roll att fylla inom framtidens hotellnäring. Humanistiska utgångspunkter och humaniora kan i sammanhanget få en särskild betydelse, dels för att stå sig i den allt hårdare konkurrensen, dels för att utmärka sig visavi tillverkningsindustri.

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    File URL: http://hdl.handle.net/2077/22315
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    Bibliographic Info

    Paper provided by University of Gothenburg, Department of Business Administration in its series FE rapport with number 2010-418.

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    Length: 62 pages
    Date of creation: 03 May 2010
    Date of revision:
    Handle: RePEc:hhb:gunwba:2010_418

    Contact details of provider:
    Postal: Dept of Business Adminstration, School of Business, Economics and Law, University of Gothenburg, Box 610, SE 405 30 Göteborg, Sweden
    Web page: http://www.handels.gu.se/fek/
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    Related research

    Keywords: Hotell; human resource management (HRM); service management; standardisering; utbildning; människosyn; humanism;

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