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Telepsychology in France since COVID-19. Training as key factor for telepsychology practice and psychologists’ satisfaction in online consultations

Author

Listed:
  • Lise Haddouk

    (CB - CB - Centre Borelli - UMR 9010 - Service de Santé des Armées - INSERM - Institut National de la Santé et de la Recherche Médicale - Université Paris-Saclay - CNRS - Centre National de la Recherche Scientifique - ENS Paris Saclay - Ecole Normale Supérieure Paris-Saclay - UPCité - Université Paris Cité, UNIROUEN - Université de Rouen Normandie - NU - Normandie Université)

  • Carine Milcent

    (PSE - Paris School of Economics - UP1 - Université Paris 1 Panthéon-Sorbonne - ENS-PSL - École normale supérieure - Paris - PSL - Université Paris Sciences et Lettres - EHESS - École des hautes études en sciences sociales - ENPC - École des Ponts ParisTech - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement, PJSE - Paris Jourdan Sciences Economiques - UP1 - Université Paris 1 Panthéon-Sorbonne - ENS-PSL - École normale supérieure - Paris - PSL - Université Paris Sciences et Lettres - EHESS - École des hautes études en sciences sociales - ENPC - École des Ponts ParisTech - CNRS - Centre National de la Recherche Scientifique - INRAE - Institut National de Recherche pour l’Agriculture, l’Alimentation et l’Environnement)

Abstract

This paper uses an original telepsychology European survey conducted by the EFPA (European Federation of Psychologists Associations) Project Group in e-Health between March 18th and May 5th, 2020, to consider online practices of psychologists. We set up evidence from France compared with other European countries. First, we observe that France is the European country where psychologists' perception of the concept of online consultations is the worse. It goes through the lowest rate of specific training concerning online consultations. Also France is the European country where psychologists have the worse experience (after Belgium) with online consultations, prior to the COVID-19 outbreak. Second, we address the issue of determinants of the teleconsultation feelings. We take advantage of this survey panel of 13 European countries that allows us to consider within-country telepractice behaviour. Our results show that a specific training is a key factor for a positive feeling with the concept of online consultation practices. In addition, telepresence (feeling of being connected with one another) and positive overall experience capture the effect of the specific training. French psychologists differ from the other European countries telepsychologists by an absence of specific training effect on the feeling with online consultation that may be explained by the lack of specific training. However, as for European psychologists, French psychologists' perception of telepractice depends on their level of telepresence and on their overall experience in telepractice.

Suggested Citation

  • Lise Haddouk & Carine Milcent, 2021. "Telepsychology in France since COVID-19. Training as key factor for telepsychology practice and psychologists’ satisfaction in online consultations," PSE Working Papers halshs-03265054, HAL.
  • Handle: RePEc:hal:psewpa:halshs-03265054
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03265054
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