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Determinants of the use of e-services in the hospitality industry in Kosovo

Author

Listed:
  • Adelina Zeqiri

    (University of Pristina-Kosovo)

  • Mounir Dahmani

    (Université de Gafsa)

  • Adel Ben Youssef

    (UniCA - Université Côte d'Azur)

Abstract

The aim of this research is to identify the main determinants of Kosovo outbound tourists influencing the use of e-services in the hospitality industry. To test hypotheses, we used Partial Least Squares Path Modeling (PLS-PM). Findings suggest that the intention of Kosovo outbound tourists to use e-services in the hospitality industry is influenced positively by performance expectancy, facilitating conditions, perceived value, and satisfaction with information quality. We found that expected effort and social influence have no impact on the intention to use e-services. The relationship between users' behavioral intentions and satisfaction with the information provided and real use behavior is confirmed. The perceived value depends on cost-savings, enjoyment and convenience from the use of e-services in hospitality.

Suggested Citation

  • Adelina Zeqiri & Mounir Dahmani & Adel Ben Youssef, 2021. "Determinants of the use of e-services in the hospitality industry in Kosovo," Post-Print halshs-03506113, HAL.
    • Handle: RePEc:hal:journl:halshs-03506113
    DOI: 10.5267/j.ijdns.2021.5.006
    as

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