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Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach

Author

Listed:
  • Adel Ben Youssef

    (UniCA - Université Côte d'Azur)

  • Mounir Dahmani

    (Université de Gafsa)

  • Adelina Zeqiri

    (University of Pristina-Kosovo)

Abstract

Increasingly, e-skills are required to enable effective use of digital technologies. The present paper examines the influence of e-skills on use of e-services in the hospitality industry. We employ a conditional mixed-process approach and the results of a residential survey in Kosovo to investigate whether e-skills boost e-services in hospitality. Our findings suggest that e-skills are important to explain different behaviors related to use of e-services. The facilitating conditions, expected performance, social influences and perceived value of the services have a positive impact while perceived risks to privacy have a negative impact on behavioral intention. We also find that gender and income have a positive effect on both behavioral use and behavioral intention while age has no effect on either dimension.

Suggested Citation

  • Adel Ben Youssef & Mounir Dahmani & Adelina Zeqiri, 2021. "Do e-skills enhance use of e-services in the hospitality industry? A conditional mixed-process approach," Post-Print halshs-03506112, HAL.
    • Handle: RePEc:hal:journl:halshs-03506112
    DOI: 10.5267/j.ijdns.2021.8.015
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