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Manifestations, déterminants et conséquences de la fidélité des salariés : Une lecture critique de la littérature

Author

Listed:
  • Cécile Cézanne

    (CEPN - Centre d'Economie de l'Université Paris Nord - UP13 - Université Paris 13 - USPC - Université Sorbonne Paris Cité - CNRS - Centre National de la Recherche Scientifique)

  • Olivia Guillon

Abstract

Résumé : Bien que la fidélité des salariés soit un thème central pour les organisations, il n'existe pas de consensus dans la littérature sur la définition-même du concept. Les travaux restent très ambigus sur la nature, les origines, les expressions ou encore les retombées organisationnelles de la fidélité des salariés. Face à ce constat, nous proposons une grille de lecture synthétique de la littérature distinguant les indicateurs de fidélité de ses déterminants et de ses effets pour les organisations. Abstract: While employees' loyalty is a central theme for organizations, no consensus emerges from literature about the definition of the concept. Works are very ambiguous concerning the nature of employees' loyalty, concerning its origins, concerning its expressions and concerning its organizational consequences. Based on this observation, we propose a synthetic analysis grid which distinguishes the determining factor, the manifestations and the organizational consequences of employees' loyalty.

Suggested Citation

  • Cécile Cézanne & Olivia Guillon, 2013. "Manifestations, déterminants et conséquences de la fidélité des salariés : Une lecture critique de la littérature," Post-Print halshs-01340468, HAL.
    • Handle: RePEc:hal:journl:halshs-01340468
    as

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