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Shopping with a Smartphone: A French-Japanese Perspective

Author

Listed:
  • Gérard Cliquet

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

  • Karine Picot-Coupey

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

  • Elodie Huré

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

  • Marie-Christine Gahinet

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

This paper deals with smartphone experiences related to consumption activities and, more specifically, to shopping. If several studies, based on adoption models, show that consumers are ready to use their smartphones widely while shopping, including for paying, very few research provides insights into the real usage of smartphones in shopping behaviour. Therefore, this paper investigates in-depth real smartphone experiences in real shopping settings, in a two-country study involving France and Japan. A qualitative methodology with structured and semistructured interviews was conducted with a sample of Japanese and French consumers. A moderate inductive approach is adopted to analyse the data. With a typology of eight usages identified in both countries, the results show that, in real life, smartphones are primarily used for information, communication, and location purposes. This research also provides evidence on the roles of the smartphone as a shopping companion that assists in pre-purchase activities and as a facilitator tool at the purchase stage of a physical shopping. Overall, the research sheds light on the synchronicity value of the smartphone, specifically its capacity to answer the consumer's needs at the right time, the right place, and in the right situation.

Suggested Citation

  • Gérard Cliquet & Karine Picot-Coupey & Elodie Huré & Marie-Christine Gahinet, 2014. "Shopping with a Smartphone: A French-Japanese Perspective," Post-Print halshs-01074078, HAL.
    • Handle: RePEc:hal:journl:halshs-01074078
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    Citations

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    Cited by:

    1. Jacek Woźniak & Alexandra Zbuchea, 2021. "Give or buy contexts and internet experience as a factor differentiating of readiness to provide different types of personal data in m-commerce," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 8(4), pages 53-67, June.
    2. Groß, Michael, 2016. "Impediments to mobile shopping continued usage intention: A trust-risk-relationship," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 109-119.
    3. Philipp Hübner, 2017. "Why Do Customers Use Smartphones for Shopping in Omnichannel Environments? Proposition and Testing the Factor Structure of Items for Customer–Smartphone Structural Equation Model (PLS-SEM)," Journal of Emerging Trends in Marketing and Management, The Bucharest University of Economic Studies, vol. 1(1), pages 22-29, October.
    4. Sohn, Stefanie, 2017. "A contextual perspective on consumers' perceived usefulness: The case of mobile online shopping," Journal of Retailing and Consumer Services, Elsevier, vol. 38(C), pages 22-33.
    5. Fuentes, Christian & Svingstedt, Anette, 2017. "Mobile phones and the practice of shopping: A study of how young adults use smartphones to shop," Journal of Retailing and Consumer Services, Elsevier, vol. 38(C), pages 137-146.

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