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Analyse des systèmes d'interactions à l'oeuvre au sein d'un projet TI : mise en évidence d'une perspective dynamique et relationnelle

Author

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  • Olivier Meier

    (IRG - Institut de Recherche en Gestion - UPEM - Université Paris-Est Marne-la-Vallée - UPEC UP12 - Université Paris-Est Créteil Val-de-Marne - Paris 12)

  • Audrey Missonier

    (CEROM - Centre d'Etudes et de Recherche sur les Organisations et le Management - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School)

  • Stephanie Missonier

    (UNIL - Université de Lausanne = University of Lausanne)

Abstract

Our study seeks to deepen understanding of the outcome of IT projects (success or failure) by examining the active role of the objects involved (in particular, technology) and their interaction with humans taking part in the project. With this in mind, the article sets out to lay a cornerstone in this domain by answering the following two questions: a) How should interactions between actors and technology be analysed in terms of the relational ontology of a specific IT project, in accordance with the principles of ANT? b) To what extent does this new analytical approach provide an explanation of the results obtained? The product in question is an IT project for the industrialisation of a technology (Virtual Desk) that ultimately ended in failure (the project was abandoned). To answer these questions, we propose a method of visualising the project based upon network analysis derived from actor-network theory (ANT). This method for observing IT projects was applied in real time during the course of a longitudinal study concerning the Virtual Desk. Our study yielded two contributions. The first, which is theoretical, involves the discovery of a mode of operationalisation of ANT allowing improved reading and understanding of the outcome of IT projects and helps explain the limitations of its operationalisation in ontological terms. The model developed facilitates analysis of dynamic interactions between the various entities involved in the project, thereby allowing an understanding of the development of the network along a convergent/divergent continuum. It demonstrates the need to abandon an approach based on linear cause-and-effect chains while underscoring the need to create and maintain "technological symbiosis" between humans and non-humans in order to promote a successful outcome for IT projects. The second contribution, which is methodological, is consistent with recent studies aimed at improving the cartography of controversies, and proposes a first method of viewing (graphics) socio-technical networks as well as their development

Suggested Citation

  • Olivier Meier & Audrey Missonier & Stephanie Missonier, 2012. "Analyse des systèmes d'interactions à l'oeuvre au sein d'un projet TI : mise en évidence d'une perspective dynamique et relationnelle," Post-Print halshs-00788089, HAL.
    • Handle: RePEc:hal:journl:halshs-00788089
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00788089
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    Cited by:

    1. Chantal Fuhrer & Émilie Hoareau & Alain Cucchi, 2017. "The Role of Information and Communication Technology in the Dynamic of an Innovation Network: An ANT Approach [Le rôle des Technologies de l’Information et de la Communication dans la dynamique d’u," Post-Print hal-01656771, HAL.

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