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Les déterminants de la flexibilité dans les relations client-fournisseur

Author

Listed:
  • Björn Ivens
  • Ulrike Mayrhofer

    (Laboratoire de Recherche Magellan - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - Institut d'Administration des Entreprises (IAE) - Lyon)

Abstract

Cet article vise à expliquer les déterminants de la flexibilité dans les échanges de service entre fournisseurs et clients. Le cadre théorique est fondé sur la Relational Contracting Theory et l'économie des coûts de transaction. L'étude empirique réalisée montre que la flexibilité est influencée par la relation contractuelle (spécificité des investissements, incertitude comportementale, réciprocité, orientation à long terme), mais aussi par l'environnement de la relation (incertitude environnementale).

Suggested Citation

  • Björn Ivens & Ulrike Mayrhofer, 2009. "Les déterminants de la flexibilité dans les relations client-fournisseur," Post-Print halshs-00684448, HAL.
    • Handle: RePEc:hal:journl:halshs-00684448
    as

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