IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-04243849.html
   My bibliography  Save this paper

Ne ciblez plus votre programme de rétention sur les clients à fort risque de départ, mais sur les clients sensibles à votre programme de rétention !

Author

Listed:
  • Eric Julienne

    (LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - UEVE - Université d'Évry-Val-d'Essonne - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

Abstract

Plutôt que cibler les clients à fort risque de départ, ne faut-il pas plutôt cibler les clients les plus sensibles aux programmes de rétention ?

Suggested Citation

  • Eric Julienne, 2019. "Ne ciblez plus votre programme de rétention sur les clients à fort risque de départ, mais sur les clients sensibles à votre programme de rétention !," Post-Print hal-04243849, HAL.
    • Handle: RePEc:hal:journl:hal-04243849
    Note: View the original document on HAL open archive server: https://hal.science/hal-04243849
    as

    Download full text from publisher

    File URL: https://hal.science/hal-04243849/document
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-04243849. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.