IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-03712274.html
   My bibliography  Save this paper

Performance of Information Systems of Public Organizations: An exploratory study
[Performance des Systèmes d'Information des Organisations Publiques : Une étude exploratoir]

Author

Listed:
  • Salah Jadda

    (INPT - Institut National des Postes et Télécommunications [Rabat])

  • Nawfal Acha

    (INPT - Institut National des Postes et Télécommunications [Rabat])

  • Hafid Barka

    (INPT - Institut National des Postes et Télécommunications [Rabat])

Abstract

The Information Systems of public organizations (ISPO) have become complex and difficult to master in the absence of the necessary support measures. This study seeks to determine the current state of the insufficiency of these Information Systems (IS), and to formulate recommendations for building efficient IS. Thus, this article presents the results of an exploratory study on ISPOs following a survey of managers working in these organizations. The study analyzes the strengths and weaknesses of ISPOs with a view to proposing avenues for improvement. This study shows that despite the efforts made, public organizations must work more to implement the principles of IS governance which provide relevant answers to several gaps. This governance consists of establishing mechanisms and rules of good practice which allows for instoring IS strategic alignment, creating of value by the use of IS, optimizing resources management, managing the risks inherent in the use of IS and monitoring the measurement of IS performance.

Suggested Citation

  • Salah Jadda & Nawfal Acha & Hafid Barka, 2021. "Performance of Information Systems of Public Organizations: An exploratory study [Performance des Systèmes d'Information des Organisations Publiques : Une étude exploratoir]," Post-Print hal-03712274, HAL.
    • Handle: RePEc:hal:journl:hal-03712274
    Note: View the original document on HAL open archive server: https://hal.science/hal-03712274
    as

    Download full text from publisher

    File URL: https://hal.science/hal-03712274/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Deb Sledgianowski & Jerry N. Luftman & Richard R. Reilly, 2006. "Development and Validation of an Instrument to Measure Maturity of IT Business Strategic Alignment Mechanisms," Information Resources Management Journal (IRMJ), IGI Global, vol. 19(3), pages 18-33, July.
    2. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    3. DeLone, William H. & McLean, Ephraim R., 2016. "Information Systems Success Measurement," Foundations and Trends(R) in Information Systems, now publishers, vol. 2(1), pages 1-116, August.
    4. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Philippe Cohard, 2020. "Information Systems Values: A Study of the Intranet in Three French Higher Education Institutions," Post-Print hal-02987225, HAL.
    2. Tsung Teng Chen, 2012. "The development and empirical study of a literature review aiding system," Scientometrics, Springer;Akadémiai Kiadó, vol. 92(1), pages 105-116, July.
    3. Abdesamad Zouine & Pierre Fenies, 2014. "The Critical Success Factors Of The ERP System Project: A Meta-Analysis Methodology," Post-Print hal-01419785, HAL.
    4. Proserpio, Luigi & Magni, Massimo, 2012. "Teaching without the teacher? Building a learning environment through computer simulations," International Journal of Information Management, Elsevier, vol. 32(2), pages 99-105.
    5. Chen-Yuan Chen & Bih-Yaw Shih & Shih-Hsien Yu, 2012. "Disaster prevention and reduction for exploring teachers’ technology acceptance using a virtual reality system and partial least squares techniques," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 62(3), pages 1217-1231, July.
    6. Xu, Jinying & Lu, Weisheng, 2022. "Developing a human-organization-technology fit model for information technology adoption in organizations," Technology in Society, Elsevier, vol. 70(C).
    7. Yan Mandy Dang & Yulei Gavin Zhang & James Morgan, 0. "Integrating switching costs to information systems adoption: An empirical study on learning management systems," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    8. Siti Salwa Mohd Ishak & Sidney Newton, 2018. "Testing a Model of User Resistance Towards Technology Adoption in Construction Organizations," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-27, December.
    9. Queiroz, Maciel M. & Fosso Wamba, Samuel, 2019. "Blockchain adoption challenges in supply chain: An empirical investigation of the main drivers in India and the USA," International Journal of Information Management, Elsevier, vol. 46(C), pages 70-82.
    10. Younès Boughzala & Inès Bouzid & Imed Boughzala, 2012. "Les déterminants de l'adoption de l'e-achat public en France : une étude qualitative auprès des praticiens," Post-Print hal-02408949, HAL.
    11. Sharath Sasidharan & Radhika Santhanam & Daniel J. Brass & Vallabh Sambamurthy, 2012. "The Effects of Social Network Structure on Enterprise Systems Success: A Longitudinal Multilevel Analysis," Information Systems Research, INFORMS, vol. 23(3-part-1), pages 658-678, September.
    12. Nripendra P. Rana & Yogesh K. Dwivedi & Michael D. Williams & Vishanth Weerakkody, 2015. "Investigating success of an e-government initiative: Validation of an integrated IS success model," Information Systems Frontiers, Springer, vol. 17(1), pages 127-142, February.
    13. Edgardo Bravo Orellana, 2015. "Automating and Informating: Roles to Examine in Technology’s Impact on Performance," Working Papers 15-17, Centro de Investigación, Universidad del Pacífico.
    14. repec:ipg:wpaper:2014-573 is not listed on IDEAS
    15. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 2020. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 22(6), pages 1357-1376, December.
    16. Stephanie Schwipper & Severine Peche & Gertrud Schmitz, 2020. "Mobile Location-Based Services’ Value-in-Use in Inner Cities: Do a Customer’s Shopping Patterns, Prior User Experience, and Sales Promotions Matter?," Schmalenbach Business Review, Springer;Schmalenbach-Gesellschaft, vol. 72(4), pages 511-564, October.
    17. Pei Yee Chin & Nina Evans & Charles Zhechao Liu & Kim-Kwang Raymond Choo, 0. "Understanding Factors Influencing Employees’ Consumptive and Contributive Use of Enterprise Social Networks," Information Systems Frontiers, Springer, vol. 0, pages 1-20.
    18. Ajay Purohit & Gaurav Chopra & Parshuram G. Dangwal, 2022. "Measuring the Effectiveness of the Project Management Information System (PMIS) on the Financial Wellness of Rural Households in the Hill Districts of Uttarakhand, India: An IS-FW Model," Sustainability, MDPI, vol. 14(21), pages 1-29, October.
    19. Ugljesa Marjanovic & Milan Delić & Bojan Lalic, 2016. "Developing a model to assess the success of e-learning systems: evidence from a manufacturing company in transitional economy," Information Systems and e-Business Management, Springer, vol. 14(2), pages 253-272, May.
    20. S Michel & A Michaud-Trévinal & F Cocula, 2019. "Net Impacts in Front Office IS: a First Operationalization of Delone and McLean Model in the Banking Sector," Post-Print hal-02467423, HAL.
    21. Nripendra P. Rana & Yogesh K. Dwivedi & Banita Lal & Michael D. Williams & Marc Clement, 2017. "Citizens’ adoption of an electronic government system: towards a unified view," Information Systems Frontiers, Springer, vol. 19(3), pages 549-568, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-03712274. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.