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Orchestrating automation and sharing in DevOps teams: a revelatory case of job satisfaction factors, risk and work conditions

Author

Listed:
  • Aymeric Hemon

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

  • Frantz Rowe

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

  • Laetitia Monnier-Senicourt

    (LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - IEMN-IAE Nantes - Institut d'Économie et de Management de Nantes - Institut d'Administration des Entreprises - Nantes - UN - Université de Nantes)

Abstract

Agile can be seen as an accelerator to develop software, yet it suffers from bottlenecks between development and operations. DevOps can overcome bottlenecks between agile development teams and operations, notably by providing continuous integration, delivery and deployment, thus improving end-to-end processes between development and operations functions. However, literature on DevOps effects is scant. Using job design characteristics theory and Herzberg's job satisfaction theory, this paper investigates perceptions of job (dis)satisfaction, risks and work conditions among 59 employees working within 12 agile and DevOps teams in the same firm. Findings show that DevOps provides greater job satisfaction than agile alone. However, this case study also unveiled an effect of risk amplification with DevOps, and the greater need to orchestrate automation and sharing, contingent on work conditions. We theorise that orchestration of interactions between automation and sharing and related risks must be managed to improve job satisfaction when agile teams transition to DevOps.

Suggested Citation

  • Aymeric Hemon & Frantz Rowe & Laetitia Monnier-Senicourt, 2020. "Orchestrating automation and sharing in DevOps teams: a revelatory case of job satisfaction factors, risk and work conditions," Post-Print hal-03709945, HAL.
    • Handle: RePEc:hal:journl:hal-03709945
    DOI: 10.1080/0960085X.2020.1782276
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    Cited by:

    1. Samuli Laato & Matti Mäntymäki & A. K.M. Najmul Islam & Sami Hyrynsalmi & Teemu Birkstedt, 2023. "Trends and Trajectories in the Software Industry: implications for the future of work," Information Systems Frontiers, Springer, vol. 25(2), pages 929-944, April.
    2. Alexander Benlian, 2022. "Sprint Zeal or Sprint Fatigue? The Benefits and Burdens of Agile ISD Practices Use for Developer Well-Being," Information Systems Research, INFORMS, vol. 33(2), pages 557-578, June.
    3. Fernando Almeida & Jorge Simões & Sérgio Lopes, 2022. "Exploring the Benefits of Combining DevOps and Agile," Future Internet, MDPI, vol. 14(2), pages 1-14, February.
    4. José Romualdo Costa Filho & Renato Penha & Luciano Ferreira Silva & Flavio Santino Bizarrias, 2022. "Competencies for Managing Activities in Agile Projects," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(4), pages 431-452, December.

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