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Supervisor expectations regarding work-related messages: Their differential effects among remote and on-site workers

Author

Listed:
  • Nicolas Gillet

    (QualiPsy - Qualité de vie et Santé psychologique [Tours] - UT - Université de Tours, IUF - Institut universitaire de France - M.E.N.E.S.R. - Ministère de l'Education nationale, de l’Enseignement supérieur et de la Recherche)

  • Alexandre J.S. Morin

    (Concordia University [Montreal])

  • Stéphanie Austin

    (UQTR - Université du Québec à Trois-Rivières)

  • Tiphaine Huyghebaert-Zouaghi

    (C2S - Cognition, Santé, Société - URCA - Université de Reims Champagne-Ardenne - SFR CAP Santé (Champagne-Ardenne Picardie Santé) - URCA - Université de Reims Champagne-Ardenne - MSH-URCA - Maison des Sciences Humaines de Champagne-Ardenne - URCA - Université de Reims Champagne-Ardenne, QualiPsy - Qualité de vie et Santé psychologique [Tours] - UT - Université de Tours)

  • Claude Fernet

    (UQTR - Université du Québec à Trois-Rivières)

Abstract

Purpose Research suggests that supervisor expectations regarding the need to respond quickly to work-related messages (SE) tend to be positively related to employees' levels of emotional exhaustion. In the present research paper, the authors examine the indirect – through emotional exhaustion – effects of these expectations on employees' levels of family satisfaction, life satisfaction and sleep quality. They also explore whether and how these associations differ between employees working on-site ( n = 158) or remotely ( n = 284). Design/methodology/approach A total of 442 employees completed an online survey that covered measures on SE, emotional exhaustion, family and life satisfaction and sleep quality. Findings As hypothesized, the results of the study revealed that the indirect effects of SE on family satisfaction, life satisfaction and sleep quality were significantly mediated by emotional exhaustion. Finally, the relations between SE and the mediator (emotional exhaustion) were stronger among employees working on-site than among employees working remotely. Practical implications SE prevention could be encouraged to decrease employees' emotional exhaustion, in turn increasing their sleep quality, family satisfaction and life satisfaction. Originality/value These results revealed that working remotely helped buffer the undesirable effects of SE on emotional exhaustion.

Suggested Citation

  • Nicolas Gillet & Alexandre J.S. Morin & Stéphanie Austin & Tiphaine Huyghebaert-Zouaghi & Claude Fernet, 2022. "Supervisor expectations regarding work-related messages: Their differential effects among remote and on-site workers," Post-Print hal-03650442, HAL.
    • Handle: RePEc:hal:journl:hal-03650442
    DOI: 10.1108/LODJ-01-2022-0030
    Note: View the original document on HAL open archive server: https://hal.science/hal-03650442
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    Keywords

    Supervisor pressure; communication technologies; burnout; satisfaction; sleep; mediation; moderation; remote working;
    All these keywords.

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