The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI
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Abstract
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DOI: 10.1002/mar.21480
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Cited by:
- Tao Zhang & Chao Feng & Hui Chen & Junjie Xian, 2022. "Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(4), pages 2277-2292, December.
- Borghi, Matteo & Mariani, Marcello M., 2022. "The role of emotions in the consumer meaning-making of interactions with social robots," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
- Pei-Fang Hsu & Tuan (Kellan) Nguyen & Chen-Ya Wang & Pei-Ju Huang, 2023. "Chatbot commerce—How contextual factors affect Chatbot effectiveness," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
- Hu, Hai-hua & Ma, Fang, 2023. "Human-like bots are not humans: The weakness of sensory language for virtual streamers in livestream commerce," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
- Yang, Nanyin & Palma, Marco & Drichoutis, Andreas C., 2023. "Humanization of Virtual Assistants and Delegation Choices," MPRA Paper 119275, University Library of Munich, Germany.
- Shengxing Yang, 2022. "A systematic literature review on the disruptions of artificial intelligence within the business world: in terms of the evolution of competences [Une revue systématique de la littérature sur les bo," Post-Print hal-03694170, HAL.
- Jan, Ihsan Ullah & Ji, Seonggoo & Kim, Changju, 2023. "What (de) motivates customers to use AI-powered conversational agents for shopping? The extended behavioral reasoning perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
- Kim, Jungkeun & Kim, Jeong Hyun & Kim, Changju & Park, Jooyoung, 2023. "Decisions with ChatGPT: Reexamining choice overload in ChatGPT recommendations," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
- Darius-Aurel Frank & Christian T Elbæk & Caroline Kjær Børsting & Panagiotis Mitkidis & Tobias Otterbring & Sylvie Borau, 2021. "Drivers and social implications of Artificial Intelligence adoption in healthcare during the COVID-19 pandemic," PLOS ONE, Public Library of Science, vol. 16(11), pages 1-11, November.
- Ali, Nimra & Sheeraz, Muhammad, 2023. "How do I look: The role of Brand Anthropomorphism and Implicit Self-Theories on Brand Evaluations?," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 2(1), pages 51-70.
- Mark Anthony Camilleri & Ciro Troise, 2023. "Live support by chatbots with artificial intelligence: A future research agenda," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 61-80, March.
- Shailendra Kumar & Sanghamitra Choudhury, 2022. "Gender and feminist considerations in artificial intelligence from a developing-world perspective, with India as a case study," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-9, December.
- Liu, Yun & Wang, Xingyuan & Wang, Shuyang, 2022. "Research on service robot adoption under different service scenarios," Technology in Society, Elsevier, vol. 68(C).
- Frank, Darius-Aurel & Otterbring, Tobias, 2023. "Being seen… by human or machine? Acknowledgment effects on customer responses differ between human and robotic service workers," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
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Keywords
Algorithm aversion; Artificial intelligence; Gender; Gendered AI; Humanness; Machine ethics; Robot; Stereotypes; Trust; Uniqueness;All these keywords.
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