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L'ISO 9001 : un objet de recherche exemplaire pour illustrer les difficultés de méthode ?

Author

Listed:
  • Anne Maurand-Valet

    (MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier, AU - Avignon Université)

Abstract

Le débat concernant l'efficacité de la norme ISO 9001 ne peut se tenir sans un questionnement sur la méthode utilisée pour étudier cet objet de recherche et ses effets. S'il est soumis aux biais communs de la recherche en sciences de gestion sur les organisations, il présente aussi des difficultés spécifiques : sens de la causalité entre norme et efficacité, interdépendance entre les différents outils qualité et existence de nombreuses variables modératrices. Au final, il semble que les approches qualitatives très minoritaires dans ce domaine soient incontournables pour rendre compte de la complexité de cet objet.

Suggested Citation

  • Anne Maurand-Valet, 2019. "L'ISO 9001 : un objet de recherche exemplaire pour illustrer les difficultés de méthode ?," Post-Print hal-03611584, HAL.
    • Handle: RePEc:hal:journl:hal-03611584
    as

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