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License to Heal : Understanding a Healthcare Platform Organization as a Multi-Level Surveillant Assemblage

Author

Listed:
  • Handan Vicdan

    (EM - EMLyon Business School)

  • Mar Pérezts
  • A. Fuat Firat

Abstract

Platform organizations bring renewed attention to power disparities and risks in the rise of surveillance capitalism. However, such critical accounts provide a partial understanding of the complexity of surveillance phenomena in such shifting socio-technical and digital environments. Findings from a netnographic investigation of a healthcare platform organization, PatientsLikeMe, unravel how platforms become the locus where multi-level flows of surveillance converge, thereby constituting what we identify as a surveillant assemblage. We develop a comprehensive approach for understanding how platforms constitute a dynamic crossroads of micro, meso and macro surveillance phenomena within and beyond the online communities they create. Our study highlights this surveillant assemblage's emerging practices and potentially empowering outcomes that enable multi-stakeholder involvement in big data and knowledge generation in healthcare. Broader implications of multi-level surveillance in and through platforms are discussed.

Suggested Citation

  • Handan Vicdan & Mar Pérezts & A. Fuat Firat, 2021. "License to Heal : Understanding a Healthcare Platform Organization as a Multi-Level Surveillant Assemblage," Post-Print hal-03484686, HAL.
    • Handle: RePEc:hal:journl:hal-03484686
    Note: View the original document on HAL open archive server: https://hal.science/hal-03484686
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    References listed on IDEAS

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    1. Brivot, Marion & Gendron, Yves, 2011. "Beyond panopticism: On the ramifications of surveillance in a contemporary professional setting," Accounting, Organizations and Society, Elsevier, vol. 36(3), pages 135-155, April.
    2. Benjamin Taupin, 2019. "The role of nonhuman entities in institutional work: the case of the ocean in a surfing-centered local economy," Post-Print hal-02445318, HAL.
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    Keywords

    Multi-level surveillance; surveillant assemblage; Platform organization; netnography; healthcare;
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