Le manager et ses émotions face à l’incertitude comportementale : Le rôle de la pratique théâtrale dans l’apprentissage d’un management rénové

In this article, we are dealing with behavioral uncertainty linked to a lack of knowledge and taking into account emotions in work relationships. Our professional worlds are characterized by behavioral uncertainty precisely linked to a deficit in emotional expression. Indeed, among the social codes that we learn very quickly to integrate when we enter the world of work, that of the neutralization of our emotions holds a particularly important place. A legacy of our Cartesian vision of decision, passions and emotions have long been considered unpredictable and uncontrollable. But, the implicit consensus on the necessary evacuation of the emotions of the professional sphere, because of the uncertainty which they weigh on our behaviors, finally seems to begin to falter. Studies showing the need to reconsider the articulation of cognition with emotion (Damasio, 1995) in order to move towards a more satisfactory (in particular professional) decision, are starting to be heard in the scientific community. We show in this research work that without the emotional messages conveyed by para-language (non-verbal communication), human behavior is much less readable and interpretable. How to predict, or have certainties, about someone's future behaviors, if he does not display any emotion? Not taking into account the emotions amounts to depriving the communication of part of his message and therefore losing valuable information necessary to make a decision more suited to the situation and the expectations of the interlocutor. In addition, the increasingly marked quest for meaning at work, the importance of social ties, the importance of feeling, sharing and "doing together" bring us back to the pressing need to hear emotions. and therefore to express them. Managers and all employees must relearn how to connect their emotions to their cognition. In this context, we offer a relearning of management through theatrical practice, integrating the stimulation of emotions. The theater is indeed the place which makes possible an emotional learning, without personal implication, therefore "without danger". Theatrical practice stimulates emotional skills which are also mobilized by management. The theatrical experience allows you to test emotions without feeling them, because to play is not to pretend, it is to be true, to get closer to an emotion, without however experiencing the painful situation of emotional dissonance. We will approach this relearning of management, through theatrical practice, from the presentation of a theater teaching experience, carried out by the author with an audience of students in license 3 economics and management since 4 years. This public will, for a part, be led to exercise managerial responsibilities in the more or less medium term. Keywords: Emotion, rationality, behavior, uncertainty, theatrical practice.