Manager les processus : Un vecteur de création de sens ?

Managers appear to be more and more concerned by business process management projects. Although these systems seem to bring many benefits, organizations are required to overcome major difficulties; by conciliating numerous constraints, both internal –in terms of perform-ance or resource management– and external –particularly in terms of standards, and/or regula-tion–, a source of equivocality for actors. The issue could be described as following: in a highly equivocal situation such as a new standard integration, which business process man-agement methodology could better conciliate internal and external constraints of the organiza-tion? We propose to build on an original case of adaptation of an industrial organization fac-ing standardization constraints and on the study of the literature of business process manage-ment, sensemaking and social regulation theory. Our aim is to highlight the characteristics of a business process management system that could enable us to answer our questioning. We will therefore propose and defend the following thesis: business process management appeals to managers because it is likely to help them in sensemaking through its required framework and interactions introduced.