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Service innovation in historical perspective
[Innovation de service dans une perspective historique]

Author

Listed:
  • Gilles Paché

    (CRET-LOG - Centre de Recherche sur le Transport et la Logistique - AMU - Aix Marseille Université)

Abstract

This viewpoint focuses on "platforming" as a major service innovation, which importance is now recognized in the organization of contemporary supply chains. On a technical level, "plat-forming" is based on the hub-and-spokes model, widely used in air transport, but also in retail logistics. Three historical examples show that the origins of "platforming" can be traced back to the often dramatic events that have marked the course of humanity, which puts the real originality of this service innovation into perspective.

Suggested Citation

  • Gilles Paché, 2020. "Service innovation in historical perspective [Innovation de service dans une perspective historique]," Post-Print hal-02982513, HAL.
    • Handle: RePEc:hal:journl:hal-02982513
    DOI: 10.15122/isbn.978-2-406-11028-6.p.0173
    as

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