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Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies

Author

Listed:
  • Danieli Pinto

    (Centro Universitario CESUMAR - Partenaires INRAE)

  • Mariana C Oliveira

    (Centro Universitario CESUMAR - Partenaires INRAE)

  • Flávio Bortolozzi

    (Institute Cesumar of Science, Centro Universitario CESUMAR - Partenaires INRAE)

  • Nada Matta

    (Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

  • Nelson Tenório

    (Centro Universitario CESUMAR - Partenaires INRAE, Institute Cesumar of Science, Tech-CICO - TECHnologies pour la Coopération, l’Interaction et les COnnaissances dans les collectifs - ICD - Institut Charles Delaunay - UTT - Université de Technologie de Troyes - CNRS - Centre National de la Recherche Scientifique - CNRS - Centre National de la Recherche Scientifique)

Abstract

The software industry is dynamic and complex, so they need to use the knowledge to excel in a highly competitive market. Thus, the knowledge well managed brings the organization a sustainable and competitive advantage. Knowledge Management (KM) processes can avoid knowledge lost since they provide knowledge flow for the whole organization. These processes are supported by practices and tools promoting the creation, retention, and dissemination of the knowledge within the organizational environment. The objective of this study was to validate, through a proof of concept (POC), a questionnaire to investigate the processes, practices, and tools of KM in SME-Soft. The questionnaire was evaluated by fifty-one professionals and KM experts from the software industry. Our findings point out that the questionnaire is suitable for the software industry.

Suggested Citation

  • Danieli Pinto & Mariana C Oliveira & Flávio Bortolozzi & Nada Matta & Nelson Tenório, 2018. "Investigating Knowledge Management in the Software Industry: The Proof of Concept’s Findings of a Questionnaire Addressed to Small and Medium-sized Companies," Post-Print hal-02919972, HAL.
    • Handle: RePEc:hal:journl:hal-02919972
    DOI: 10.5220/0006925000730082
    as

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