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Rethinking service systems and service ecosystems
[Repenser les systèmes de services et les écosystèmes de services]

Author

Listed:
  • Gard Ringen Høibjerg

    (Faculty of Business and Social Sciences Innovation in Services in the Public and Private Sectors (INSEPP))

Abstract

This article aims to propose and clarify a distinction between service systems and service ecosystems as different components of analysis. In recent years, the two concepts have gained prominence in service research, and are frequently used interchangeably. The article argues for an approach where the service ecosystem is understood as the wider context in which various service systems exist. Through this distinction, the theoretical coupling seeks to explain how service systems are influenced by and can make use of actors that are not part of their formalized system, as well as better understand how service systems are affected by external influences.

Suggested Citation

  • Gard Ringen Høibjerg, 2020. "Rethinking service systems and service ecosystems [Repenser les systèmes de services et les écosystèmes de services]," Post-Print hal-02890852, HAL.
    • Handle: RePEc:hal:journl:hal-02890852
    DOI: 10.15122/isbn.978-2-406-10604-3.p.0053
    as

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