Caractérisation des risques d'usage des technologies digitales en vue d'une transformation digitale réussie : prémisses d'une étude exploratoire

The use of digital technologies in support to the rising wave of digital transformation allows organizations to improve their strategic and operational performances, but also harbors risks of security, oversizing or loss of control among others. If the management of these risks is essential to foster the success of the digital transformation for a business, no research offers an integrative framework to manage them. This paper provides a preliminary response to this gap by proposing a characterization of the risks related to using digital technologies, which constitutes a fundamental step to design a management model for these risks. In this sense, we relied on an in-depth literature review and an empirical study with five digital transformation experts conducted using a Delphi approach. Our results enable us to characterize the risks according to their nature in three global classes, but also to identify the specific risks linked to the use of each digital technology in the spectrum of SMAC and DARQ technologies. The theoretical and practical implications as well as a research agenda are discussed at the end of this paper.