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Service Supply Chain Management and commercial performance: Sketch of a theoretical synthesis
[Service Supply Chain Management et performance commerciale : Esquisse d'une synthèse théorique]

Author

Listed:
  • Aziz Hmioui

    (E.N.C.G - Ecole nationale de commerce et de gestion - USMBA - Université Sidi Mohamed Ben Abdellah)

  • Badr Bentalha

    (E.N.C.G - Ecole nationale de commerce et de gestion)

Abstract

The purpose of this contribution is to study, theoretically, the contribution of Supply Chain Management (SCM) to the commercial performance of the service company. It is presented in three parts: The first defines the concept of SCM, puts forward the specificities of services, apprehends the concept of SCM in services and examines the notion of performance. The second axis advances the research methodology used. Finally, the last axis studies the relationship between SCM and the commercial performance of service companies.

Suggested Citation

  • Aziz Hmioui & Badr Bentalha, 2020. "Service Supply Chain Management and commercial performance: Sketch of a theoretical synthesis [Service Supply Chain Management et performance commerciale : Esquisse d'une synthèse théorique]," Post-Print hal-02584961, HAL.
    • Handle: RePEc:hal:journl:hal-02584961
    Note: View the original document on HAL open archive server: https://hal.science/hal-02584961
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