IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-02563084.html
   My bibliography  Save this paper

Faut-il se soumettre à la dictature de la transparence ?

Author

Listed:
  • Audrey Portes

    (MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier)

  • Anne-Sophie Cases

    (MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier)

  • Gilles N'Goala

    (MRM - Montpellier Research in Management - UPVM - Université Paul-Valéry - Montpellier 3 - UPVD - Université de Perpignan Via Domitia - Groupe Sup de Co Montpellier (GSCM) - Montpellier Business School - UM - Université de Montpellier)

Abstract

This research proposes to explain the relationship between perceived transparency and trust in a digital environment. A literature review was carried out and a qualitative exploratory study on two samples validated the multi-dimensionality of the perceived transparency construct (objectivity, clarity, openness) using the perceptions of 16 customers and 12 managers. An online quantitative study (panel of 445 respondents) conducted on the perceptions of Amazon customers has then helped to develop a measurement scale of perceived transparency and to understand the role of transparency on trust development. As a result, perceived objectivity is a factor of trust whereas clarity raises distrust.

Suggested Citation

  • Audrey Portes & Anne-Sophie Cases & Gilles N'Goala, 2018. "Faut-il se soumettre à la dictature de la transparence ?," Post-Print hal-02563084, HAL.
    • Handle: RePEc:hal:journl:hal-02563084
    Note: View the original document on HAL open archive server: https://hal.science/hal-02563084
    as

    Download full text from publisher

    File URL: https://hal.science/hal-02563084/document
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-02563084. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.