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The digitalization of the supply chain management of service companies
[La digitalisation du SCM des entreprises de services]

Author

Listed:
  • Badr Bentalha

    (E.N.C.G - Ecole nationale de commerce et de gestion)

  • Aziz Hmioui

    (E.N.C.G - Ecole nationale de commerce et de gestion - USMBA - Université Sidi Mohamed Ben Abdellah)

  • Lhoussaine Alla

    (E.N.C.G - Ecole nationale de commerce et de gestion - USMBA - Université Sidi Mohamed Ben Abdellah)

Abstract

Supply Chain Management (SCM) was born and developed first in an industrial context. In the field of services, little research has addressed the issue of the company's SCM. According to [1] "service logistics is an approach that stabilizes and guarantees the continuity of flows: it is then oriented more towards the service provided than towards reducing traffic costs". The SCM of services is of increasing interest to companies facing strong competition, market globalization and rapid changes in information and communication technologies. This evolution has led to a rapid integration of new digital practices in this field. So, how is the digitalization of the SCM of service companies looking today and what will be the future trends? On the one hand, with the help of the literature review, we seek to identify the concept of the SCM in services and its specificities, then that of digitization of the SCM and its organizational dimension. On the other hand, we are attempting a prospective approach to the current practices and digitalization prospects of the service company's SCM.

Suggested Citation

  • Badr Bentalha & Aziz Hmioui & Lhoussaine Alla, 2019. "The digitalization of the supply chain management of service companies [La digitalisation du SCM des entreprises de services]," Post-Print hal-02425165, HAL.
    • Handle: RePEc:hal:journl:hal-02425165
    DOI: 10.1145/3368756.3369005
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