IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-02413625.html
   My bibliography  Save this paper

The intensity of VoIP usage in Great Britain : users' characteristics and firms' strategies

Author

Listed:
  • Grazia Cecere

    (IMT-BS - DEFI - Département Droit, Economie et Finances - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris], ADIS - Analyse des Dynamiques Industrielles et Sociales - UP11 - Université Paris-Sud - Paris 11 - Département d'Economie)

  • Nicoletta Corrocher

    (KITeS - Knowledge, Internationalization and Technology Studies - Università Bocconi)

Abstract

The article studies the intensity of usage of VoIP, analysing individual data on a sample of UK consumers collected by OFCOM in 2006. In particular, it examines the role of firms' strategies in affecting the intensity of usage and the degree of substitution/complementarity between VoIP and other communications means. It investigates the importance of firms' strategies and compares pure players with the network-based operators, in order to understand whether the existence of bundling offerings as opposed to very low prices may drive consumers of specific companies to use the service more intensively. The results show that, once the control for the characteristics of VoIP providers is included, the customers of telecom operators are more likely to use intensively VoIP services, suggesting that the subscription to bundled service can attract consumers to value added services. Furthermore, those who use frequently VoIP services exploit the PC-to-telephone and Phone-to-Phone functionality suggesting that usage intensity is associated with a higher sophistication of the users more than with the existence of local effects on PC-to-PC applications. Finally, age and work conditions also play a role with respect to the intensity of VoIP usage.

Suggested Citation

  • Grazia Cecere & Nicoletta Corrocher, 2011. "The intensity of VoIP usage in Great Britain : users' characteristics and firms' strategies," Post-Print hal-02413625, HAL.
    • Handle: RePEc:hal:journl:hal-02413625
    DOI: 10.1016/j.telpol.2011.04.004
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Other versions of this item:

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lange, Mirjam R.J. & Saric, Amela, 2016. "Substitution between fixed, mobile, and voice over IP telephony – Evidence from the European Union," Telecommunications Policy, Elsevier, vol. 40(10), pages 1007-1019.
    2. Gerpott, Torsten J. & Thomas, Sandra, 2014. "Empirical research on mobile Internet usage: A meta-analysis of the literature," Telecommunications Policy, Elsevier, vol. 38(3), pages 291-310.
    3. Arnold, René & Hildebrandt, Christian & Tas, Serpil & Kroon, Peter, 2017. "More than Words: A global analysis of the socio-economic impact of Rich Interaction Applications (RIAs)," 28th European Regional ITS Conference, Passau 2017 169445, International Telecommunications Society (ITS).
    4. Giovanni Pegoretti & Francesco Rentocchini & Giuseppe Vittucci Marzetti, 2012. "An agent-based model of innovation diffusion: network structure and coexistence under different information regimes," Journal of Economic Interaction and Coordination, Springer;Society for Economic Science with Heterogeneous Interacting Agents, vol. 7(2), pages 145-165, October.
    5. Jonathan Timmis, 2013. "Internet Adoption and Firm Exports in Developing Economies," Discussion Papers 2013-05, University of Nottingham, GEP.
    6. Lange, Mirjam R. J. & Šaric, Amela, 2014. "Deregulating fixed voice services? Empirical evidence from the European Union," 20th ITS Biennial Conference, Rio de Janeiro 2014: The Net and the Internet - Emerging Markets and Policies 106864, International Telecommunications Society (ITS).
    7. Gerpott, Torsten J. & Meinert, Phil, 2016. "The impact of mobile Internet usage on mobile voice calling behavior: A two-level analysis of residential mobile communications customers in Germany," Telecommunications Policy, Elsevier, vol. 40(1), pages 62-76.
    8. Somosi, Agnes & Stiassny, Alfred & Kolos, Krisztina & Warlop, Luk, 2021. "Customer defection due to service elimination and post-elimination customer behavior: An empirical investigation in telecommunications," International Journal of Research in Marketing, Elsevier, vol. 38(4), pages 915-934.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-02413625. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.