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From Nudge to Culture and Back Again : Coalface Governance in the Regulated Organization

Author

Listed:
  • Ruthanne Huising

    (EM - EMLyon Business School)

  • Susan S. Silbey

Abstract

The range of organizational responses to regulatory requirements is often explained by observing the organization as a monolithic actor interacting with external agents. We look inside regulated organizations, recognizing them as a web of transactions and norms, to examine how formal and informal organizational practices transform regulatory requirements into normalized activity. This article identifies four levers used at the coalface—or frontline—of the organization to achieve/encourage compliance in organizations: nudge (individual), bureaucracy (roles, rules, and procedures), relational governance (network), and organizational culture (assumptions, values, and artifacts). We map the range of research on coalface governance while displaying the assumptions and implications of each lever often embedded in recommendations to policy makers or organizational managers. We offer this continuum of techniques to invite a richer conversation about ways of pursuing compliance in organizations.

Suggested Citation

  • Ruthanne Huising & Susan S. Silbey, 2018. "From Nudge to Culture and Back Again : Coalface Governance in the Regulated Organization," Post-Print hal-02311934, HAL.
    • Handle: RePEc:hal:journl:hal-02311934
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    Cited by:

    1. Gokce Basbug & Ayn Cavicchi & Susan S. Silbey, 2023. "Rank Has Its Privileges: Explaining Why Laboratory Safety Is a Persistent Challenge," Journal of Business Ethics, Springer, vol. 184(3), pages 571-587, May.
    2. Judith Van Erp, 2018. "The Organization of Corporate Crime: Introduction to Special Issue of Administrative Sciences," Administrative Sciences, MDPI, vol. 8(3), pages 1-12, July.
    3. Ruthanne Huising & Susan S. Silbey, 2021. "Accountability infrastructures: Pragmatic compliance inside organizations," Regulation & Governance, John Wiley & Sons, vol. 15(S1), pages 40-62, November.
    4. Jeroen van der Heijden, 2022. "The end of Nudge and the beginning of The Behavioral Code?," Regulation & Governance, John Wiley & Sons, vol. 16(3), pages 974-978, July.

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