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Le pourboire : ce qu’en pensent les acteurs

Author

Listed:
  • Brigitte Auriacombe

    (EM - EMLyon Business School)

  • Veronique Cova

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

Abstract

Tipping: what those giving and receiving a tip really think This articles studies the meaning of tipping, both for those who give and those who receive tips. A qualitative study of customers and staff in different service sectors uncovered 4 quite different interpretations of tipping. Each interpretation places tipping within a different dimension of the service relationship - the production of the service, the contract, the social relationship and the personal relationship - and constructs the tip either as com- pensation or as a gift. This in-depth study of tipping ends with managerial recommendations concerning tipping.

Suggested Citation

  • Brigitte Auriacombe & Veronique Cova, 2017. "Le pourboire : ce qu’en pensent les acteurs," Post-Print hal-02308449, HAL.
    • Handle: RePEc:hal:journl:hal-02308449
    DOI: 10.7193/DM.086.107.122
    as

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