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When the rationality of public managers saves the organization: “Mindful failure” of shared services at the French Ministry of Justice
[Quand la rationalité des gestionnaires publics sauve l’organisation. L’« échec raisonné » des centres de services partagés au ministère de la Justice]

Author

Listed:
  • Etienne Maclouf

    (LARGEPA - Laboratoire de recherche en sciences de gestion Panthéon-Assas - UP2 - Université Panthéon-Assas, CESCO - Centre d'Ecologie et des Sciences de la COnservation - MNHN - Muséum national d'Histoire naturelle - SU - Sorbonne Université - CNRS - Centre National de la Recherche Scientifique, CEREGE [Poitiers, La Rochelle] - Centre de recherche en gestion [EA 1722] - IAE Poitiers - Institut d'Administration des Entreprises (IAE) - Poitiers - UP - Université de Poitiers = University of Poitiers - UP - Université de Poitiers = University of Poitiers - ULR - La Rochelle Université)

  • Muriel de Fabrègues

Abstract

Modernization requires public managers to engage collective learning. At the French Ministry of Justice, our observations showed that shared services are planned as rational changes. However, involved variables are interdependent: the future organization cannot be rationally designed. This research underlines the necessity to clarify what is expected of public managers: assuming the uncertainty of emerging changes, with the risk of no improvement, or, on the contrary, being mindful, and even stopping modernization projects if necessary.

Suggested Citation

  • Etienne Maclouf & Muriel de Fabrègues, 2015. "When the rationality of public managers saves the organization: “Mindful failure” of shared services at the French Ministry of Justice [Quand la rationalité des gestionnaires publics sauve l’organi," Post-Print hal-02299818, HAL.
    • Handle: RePEc:hal:journl:hal-02299818
    DOI: 10.3166/RFG.250.159-175
    as

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