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Building a Dialogical Interface : A Contribution of Ergonomic Work Analysis to the Design Process

Author

Listed:
  • Viktoriya Lipovaya

    (UFRJ - Universidade Federal do Rio de Janeiro [Brasil] = Federal University of Rio de Janeiro [Brazil] = Université fédérale de Rio de Janeiro [Brésil])

  • Francisco Duarte

    (UFRJ - Universidade Federal do Rio de Janeiro [Brasil] = Federal University of Rio de Janeiro [Brazil] = Université fédérale de Rio de Janeiro [Brésil])

  • Francisco Lima

    (Department of Engineering and Management - IST - Instituto Superior Técnico, Universidade Técnica de Lisboa)

  • Pascal P. Beguin

    (EVS - Environnement, Ville, Société - ENS de Lyon - École normale supérieure de Lyon - Mines Saint-Étienne MSE - École des Mines de Saint-Étienne - IMT - Institut Mines-Télécom [Paris] - UL2 - Université Lumière - Lyon 2 - UJML - Université Jean Moulin - Lyon 3 - Université de Lyon - INSA Lyon - Institut National des Sciences Appliquées de Lyon - Université de Lyon - INSA - Institut National des Sciences Appliquées - UJM - Université Jean Monnet - Saint-Étienne - ENTPE - École Nationale des Travaux Publics de l'État - ENSAL - École nationale supérieure d'architecture de Lyon - CNRS - Centre National de la Recherche Scientifique)

Abstract

This article aims to present the activity as an interface amongst different actors in a project process. As based on the ergonomic intervention in a university restaurant, the kitchen assistants' activity at the meal serving counter is presented as an interface among nutritionists, managers and operators of this food supply system. Building this interface in the re-evaluation meetings of this project aimed to support the dialog amongst heterogeneous actors, thus allowing for the transformation of this system and the improvement of the work conditions for the kitchen assistants.

Suggested Citation

  • Viktoriya Lipovaya & Francisco Duarte & Francisco Lima & Pascal P. Beguin, 2018. "Building a Dialogical Interface : A Contribution of Ergonomic Work Analysis to the Design Process," Post-Print hal-02095514, HAL.
    • Handle: RePEc:hal:journl:hal-02095514
    as

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